Last updated: 07 November 2024

ProChannel Partners (“we,” “us,” “our”), located at 60, rue François 1er, 75008 Paris, France, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] and purchase digital goods and services, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our website and purchasing our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information when you interact with our website:

a) Personal Information You Provide:

• Account Registration: Name, email address, phone number, company name (if applicable), and any other information you provide during account creation or subscription.

• Orders and Payments: Billing information, including payment details (credit card information, bank account details, etc.), shipping address (if applicable), and transaction history.

• Communication: Any other data you provide when contacting us (via email, live chat, etc.), including your feedback or inquiries.

b) Automatically Collected Information:

• Usage Data: Information about how you interact with our website, including IP addresses, browser type, operating system, pages visited, time spent on the site, and other usage statistics. This data is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our services: Process your orders, subscriptions, and transactions; deliver digital goods and services; and manage your account.

• To improve our website and services: Analyze usage data to enhance user experience, troubleshoot technical issues, and optimize the content of our website.

• To communicate with you: Respond to your inquiries, provide support, send updates about your orders or subscriptions, and send marketing communications (if you have opted in).

• To comply with legal obligations: Meet our legal obligations under local or international law, including compliance with accounting, tax, and regulatory requirements.

3. Legal Basis for Processing Your Data

Under the GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: We process personal data as required to fulfill our obligations under a contract with you (e.g., processing payments, providing digital goods and services, etc.).
• Consent: For sending marketing communications, we rely on your consent. You may opt-out of receiving marketing messages at any time.
• Legitimate Interests: We may process certain data based on our legitimate interests in improving our website and services or in communicating with you regarding important service-related matters.
• Legal Obligation: We process your data to comply with legal and regulatory requirements, including tax and accounting obligations.

4. Data Sharing and Disclosure

We may share your personal data with third parties under the following circumstances:

• Service Providers: We may share your data with third-party providers who assist with processing payments, delivering services, hosting our website, or providing customer support. These service providers are required to handle your data in compliance with applicable data protection laws.

• Legal Obligations: We may disclose your personal data if required by law, such as to comply with a court order or a legal request from authorities.

• Business Transfers: If our company undergoes a merger, acquisition, or sale, your personal data may be transferred as part of that transaction.

We ensure that all third parties with whom we share your data are GDPR-compliant and take appropriate measures to protect your personal information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you request deletion of your account or data, we will delete your information in accordance with our data retention policies, unless we are required by law to retain certain data.

6. Your Data Protection Rights

Under the GDPR, you have the following rights concerning your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal data.

• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

• Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.

• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

• Right to Object: You can object to the processing of your personal data for direct marketing purposes or on grounds related to your specific situation.

• Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the Contact Us section below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device to remember your preferences and improve site functionality.

You can adjust your browser settings to reject cookies or to notify you when a cookie is being sent. However, some website features may not function properly if cookies are disabled.

For more information on how we use cookies, please refer to our Cookie Policy.

8. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, loss, or misuse. We use appropriate technical and organizational measures to safeguard the data you provide, including encryption and secure servers. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

9. International Data Transfers

As a company based in the European Union (EU), we process your personal data in compliance with GDPR. If we transfer your data outside of the EU (e.g., to service providers in other countries), we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, or if you wish to exercise your rights under the GDPR, please contact us:

ProChannel Partners
60, rue François 1er, 75008 Paris, France
Email: info@prochannelpartners.com
www.prochannelpartners.com